Shipping & Returns
Shipping
All orders ship carbon-neutral from our regional warehouses within one business day of order. Standard delivery is 2–5 business days depending on destination.
- · Free standard shipping on orders $75+
- · $5.95 flat rate on orders under $75
- · Expedited 2-day available at checkout
- · Subscribe & Save orders always ship free
Returns
We offer a 30-day money-back guarantee on all first-time purchases — opened or unopened. If a product doesn't work for you, email us with your order number and we'll issue a full refund.
Subscription orders can be returned within 14 days of delivery. Simply email rivergrovenutritionplus@proton.me and we'll take care of it.
Packaging
Every order ships in curbside-recyclable paper mailers with no plastic peanuts or bubble wrap. Fragile items are cushioned with molded paper pulp. Our tubs are #2 HDPE (recyclable) and our pouches are TerraCycle-collectible.
Damaged in transit?
Occasionally packages get roughed up. If your order arrives damaged, take a photo and email rivergrovenutritionplus@proton.me. We'll ship a replacement free of charge — no need to return the damaged item.
Where your order ships from
Orders are automatically routed to the warehouse nearest you for fastest delivery and lowest carbon footprint.